Warranty Policy

This policy applies to products purchased via authorized Shengmilo channels, offering protection against manufacturing defects. It is non-transferable, limited to the original purchaser and product. Free accessories are excluded from warranty coverage.

Key Terms

  • Warranty Registration: Automatically activates upon delivery from our official online store.
  • Validity Period: Starts on the purchase date; excludes products from unauthorized sellers.
  • Proof of Purchase: Original receipt and purchase information verification required for claims.

Important Notices

  • Not for sale to individuals under 18; minors must be accompanied by adults while riding.
  • Stolen bikes are not covered; use high-quality locks for security.

Covered Items & Warranty Periods

Item Warranty Period Coverage Details
Battery 1 Year Free repair with spare parts (defect assessment by Shengmilo only).
Frame 2 Years Free frame replacement (labor for component transfer not covered). May substitute with compatible frames (out-of-stock styles/colors) or inventory frames with minor cosmetic blemishes (meets safety standards).
Core Components 1 Year Motors, controllers, chargers, throttles, pedal-assist sensors, display panels, flywheels.

Warranty Exclusions

1. Consumable Parts (Normal Wear & Tear)

Tires, inner tubes, brake pads, cables, grips, chains, spokes, kickstand lights, LCD displays, pedals, cranks, saddles, shifters (replaceable via shengmilo.store).

2. Damage from Improper Use/External Factors

  • Accidents, misuse (e.g., stunt riding, racing), improper storage/operation/maintenance/repair.
  • Exposure to liquids, chemicals, moisture, abrasives, or abnormal physical/electrical/mechanical stress.
  • Cosmetic damage (scratches, dents) unless caused by Shengmilo.
  • Tampered/removed/unidentifiable serial numbers/barcodes.
  • Use of non-approved accessories/peripheral devices.
  • External events (collisions, fires, floods, storms, lightning, theft, improper power use).

3. Battery-Specific Exclusions

  • Charging with incompatible/non-approved chargers.
  • Improper charger use.
  • Unauthorized modification/damage to the battery.
  • Use in non-designated devices.

Warranty Claims

  1. Submit claims to info@shengmilo.store with:
    • Valid proof of purchase.
    • Photos/videos of the defect (mandatory for review).
  2. Claims must be filed within the warranty period; Shengmilo covers replacement parts (shipping costs borne by the customer).
  3. No parts will be replaced without prior review of evidence; installation costs not covered unless authorized by after-sales.

Shipping Damage

  • No replacement/compensation for scratched or missing accessories.
  • Report damage within 7 days of receipt via info@shengmilo.store (with photos/videos).
  • Not covered: Minor packaging damage, product scratches/paint chips, bent flexible parts, wear of consumables after use.

How to Get Service

  • For malfunctions under normal use: Visit the support page on Shengmilo.store or contact info@shengmilo.store.
  • Provide proof of purchase and defect photos/videos for technical assessment.
  • Replacement parts (when approved) will be shipped with detailed installation instructions.