1. Delivery Scope & Costs

• Complimentary Shipping: Available to 26 EU mainland regions and 48 US continental regions.
• Exclusions: Hawaii, Alaska, Guam, Puerto Rico, other US territories, and EU island regions.
• Shipment Details: Shipping costs covered by Shengmilo; dispatched from Poland or the US. EU deliveries via FedEx/UPS.

2. Shipping Timeframe

• Processing Time: In-stock orders ship within 2-3 business days (same-day possible), excluding weekends/holidays.
• Notification: Shipping confirmation email sent post-dispatch.
• Estimated Delivery: 4-7 business days (approximate only).

Delivery Times

1. Regional Estimates

• EU: 4-7 business days
• UK: 10-15 business days
• USA: 3-7 business days
• Southeast Asia: 15-20 business days

2. Key Notes

• Arrival Time: Processing time + delivery time.
• Delays: May occur during public holidays, large orders, new product launches, or restocks (beyond Shengmilo’s control).
• Post-Delivery Liability: Shengmilo not responsible for lost/stolen/damaged items after signature. Assists with courier claims (FedEx/UPS) but not liable for their actions.
• Tracking: Tracking numbers may take a few days to activate; check later if unavailable.
• Signature Required: All deliveries need a signature. Customers must monitor updates and coordinate with couriers. Shengmilo not responsible for undeliverable parcels.

Shipping Changes & Cancellations

1. Before Shipping

• Cancellation: Contact info@shengmilo.store; confirmed only via customer service email.
• Address/Order Modification: Free if requested same day of ordering (before shipment). Orders typically process/shipping next business day—changes may not be possible for fast-processing orders.

2. After Shipping

• Cancellation: No modification allowed; refuse parcel to initiate return (180 EUR return shipping fee). Shengmilo provides return label for carrier pickup.
• Address Change: Free if successful; if not, refusing parcel counts as refund request (180 EUR return fee).
• Order Modification (E-Bikes Only): To switch models, contact support to reorder and return original product. Cancellations require email request; approval notification mandatory before returning (unsolicited parcels rejected—customer liable for costs/losses).